3,000 welcome calls to new customers every week
As part of the premium global face-to-face fundraising agency, we understand that our charity partners have a diverse range of donor acquisition and management requirements.
Since 1997, the successful relationships we have built with our charity partners here in the UK have allowed us to expand the range of services we offer, which is why we created Global Fundraising Services to bring together our acquisition expertise and ongoing donor management solutions.
Through Global Fundraising Services we can meet our clients’ needs at every stage of their fundraising and donor-acquisition journey.
We understand that brand and reputation are of ultimate importance to all our charity partners, so all fundraisers are offered ongoing support and coaching – and have regular contact with our charity partners – to ensure they are worthy and well-informed ambassadors for our charity partners.
It all helps us to support our fundraisers’ passion for the causes they represent, and maintain highly motivated teams with the capacity to deliver committed, regular-giving donors.
Every month, across the UK, the brand ambassadors in our network speak to more than 4,000 new donors, who generously pledge their support on an ongoing basis, for our charity clients.
We understand that a donor’s experience is fundamental to them continuing their on-going support for a charity’s cause.
Through Donor First, we offer services such as processing donations, secure data storage and managing how a charity interacts with their donors over the long term.
Our services are designed to help make fundraising more efficient for charities and, just as importantly, keeps donors at the heart of the giving experience.